I told her the situation and she said she would call the warehouse and reship it. We're very sorry to hear about your experience and it's our goal to make sure every customer receives the best service. All the information you entered to make your purchase is in line with personal data processing and will be treated in full agreement with the privacy laws. !Please be aware before buying anything from this company! is 06515863. Airtel users can dial 12150. I have been so disappointed with the service I have received. I do a lot of online shopping and always check my details so I know I have not provided incorrect information - the billing address is my correct address.I have tried numerous times to contact customer services and have been kicked off online chat after waiting in a queue for over an hour. My order number is xxxx. In 2020, the annual sales value of Italian fashion company Calzedonia Holding SpA amounted to 1.94 billion euros. I now have to pay 2.95 to have a courier pick it up at my place! Awful quality, waste of money. receive my refund within X working days. Terrible customer service. I also tried chatting with them. I added an order, they charged my credit card. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. The first time I thought maybe I wrote my postcode wrong and it was my fault, so I was very careful in the next order to correctly write down my address - the same issue happened again! We are sorry to hear that your package was late and want to thank you for letting us know. So, no more for me. and did not even get the product great!! Hi Danielle,Were sorry to hear about this issue.We will contact you privately to check all return details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. To complete your Calzedonia shopping, you don't have to become a member to purchase. section for more information. However, her phone number is the same and apparently she does work at the Cerritos location. ">. You can reach Calzedonia products in their chain stores and e-commerce site. Better to spend 3 at Primark, not 34 at Calzedonia. Hopefully I get my money back this week. Hello Kat! If I order again for an event I'd order in advanced. Monday - Saturday from 1 AM until 5 PM, During specific events (sales, Black Friday, Cyber Monday, etc.) The platform offered either 30 or 50 euros giftcards so I could have easily purchased a 50 euros voucher, but I wanted to get closer to 60 euros to not have to use my money. The sales person entered my address in wrong and left out my apartment number and didnt give me a chance to review what they entered, so I had no idea it was wrong until I tracked my package. I'm very disappointed and will not order from them again. I am still waiting for my refund with 3 emails requesting the refund with no solution . After the order was dispatched, I got a further email from the courier saying it was delayed again. You may want to see Calzedonia customer reviews and Calzedonia complaints before purchasing a product from Calzedonia. They stole my money! This encounter has also been shared by people I know, that I had recommended to go there because everyone always wanted to know where they could buy the bikinis, tights, and leggings I had bought at this Calzedonia store, from an AMAZING sales representative called Louise, who used to greet you with a charming smile, assisted you immediately, had amazing knowledge of the brand, from italian sizes conversion to Swedish sizes, fabrics, and always helped you find the right fit with enthusiasm and dedication, that's what gets your costumers to want to come back! Description. Find out how we combat fake reviews. Of course, it is possible. since August!!! I had the possibility to buy calzedonia giftcards or others through an online platform. When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. Terms & Conditions Discover our collections for Women, Men and Children. 60% off Sale items. Thank you for contacting us.We are sorry to hear about your experience with our shipping. How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. I sent multiple queries to check it with delivery services. Join our loyalty program for free and get exclusive benefits. Poor customer service. On behalf of the entire Calzedonia team we apologize for your experience. Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. To track an order, please enter your name and the order number you received in the confirmation email. Select a type of request so that we can assist you better. 10% off any order with Email Sign Up. I used to buy swimsuits, tights, socks, everything. There's a clear difference, not only because the tights defect was due to the way the shaper pattern was sewn. HORRENDOUS EXPERIENCE AND CUSTOMER SERVICE. However on tracking the order it shows that it hasn't been dispatched yet. EASTER MONDAY Hi Goatess,Thank you for the review and your feedback! Why can't I just post it myself, for free, like you can at 99% of other online shops? Local Customer Care Number. I havent received my order nor have they bothered to get back to my emails. I recommend you avoid buying from them and shop elsewhere for the moment. You may change your settings at any time or accept the default settings. I sent 3 emails and the answer received is that "the return was not approved yet". To excuse me, they are offering me a 10% discount on the next order. We also offer FREE standard shipping for customers who select pickup in store delivery Calzedonia S.p.A. N/A. Then I read Trustpilot reviews. You can find your favorite polka-dotted socks or your best to wear swimsuits in Calzedonia.com sectors. I have exactly the same issue as everyone else. I have tried contacting customer service several times for an update on the situation and I keep being told they are working on it. Its very clear I have not received the order, the tracking on evri very clearly states that it has not been delivered. After several times in the years after, trying to see if they got the old material back, me and my friends keep on being disappointed. Simple! It goes against our guidelines to offer incentives for reviews. Please check the error(s) highlighted below. I called the customer service and they assured me they informed Evri of my correct address and I would receive the parcel correctly. Extremely poor service from Calzedonia customer service team. Companies can ask for reviews via automatic invitations. Products and inspirations about tights, hosiery and beachwear. THEY WILL NOT DELIVER AND THEY WILL NOT REFUND. Standard shipping is $9. Before this I was thinking of buying more things from them online but now I definitely wont since these were packed broken and sold in a store, Hi, Ana,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. !Furthermore, I did never received the confirmation email. Cookies Use. Your order will be processed on schedule in our warehouse. Consumer guides, newsletters, surveys and more! )Customer service did eventually reply to my first email stating that they were sorry for the inconvenience and that the issue wouldn't happen again, but despite this, the wrong address problem has occurred again. The perfect gift that will never go out of style. Customer service slow to nil. This should be considered fraud and false advertisement. The refund will be made using Please check with your phone provider if you are unsure about how much a call will cost. Date of experience: 22 November 2022. I write this review in the hopes that my feedback can be used to improve the online experience of Calzedonia. Wed love to make this up to you. Hi, Nicoletta,Were sorry to hear about this issue with your giftcard.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Great quailty of the items I bought, fast shipping and properly wrapped, Hello Anna!Thank you for your review !We are happy to hear that you had a positive experience with our brand.We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. - I have pictures of all of it if needed. Weve helped millions of people find a resolution. Customer service sends another email to their tech department, this time with no ETA. And ripped and the seam. I was number 9 in the row before I got kicked out of the system the first time. Find out how we combat fake reviews. Just raise a case and leave feedback after. I have exactly the same issue as everyone else. I now have to pay 2.95 to have a courier pick it up at my place! Thank you for contacting us.We're very sorry to hear about your experience. Thank you, Calzedonia Customer Satisfaction Team. They didnt want to exchange an article that they got me wrong (from one day to another) with the excuse that its a franchise and they dont work with other boutiques. The cancellation of your order is possible only for a limited amount of time following Employee Benefits; base . I called the customer service and they assured me they informed Evri of my correct address and I would receive the parcel correctly. Purchasing a product from Calzedonia is not that demanding. 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). I am of course intending to return the items but am appalled that they have not issued a refund since they have not delivered a single item that I have paid for. You can find more detailed information on their website. 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). return methods: return to the store and return by carrier. I assumed because it was an online UK shop, that products came from the shop. Instead, theyre full of the info you need to get things sorted. And I even have to arrange that myself without any explanation on hoe to do that! Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. Companies can ask for reviews via automatic invitations. I absolutely dont recommend buying calzedonia giftcards: it's a scam. Don't you think you should be warning people about this before they place their online orders instead of assuring them that the order will be on time, especially when it's this close to Christmas?? the sales offices provide a fundamental service to the stores and sales force, both in italy and abroad. refunds section. If you have Why are you not refunding me ? All rights reserved, Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. My order from the 28th November has not arrived. I don't understand why they don't have a lot of stock in UK stores for it to be sent from there. There are two types of membership in Calzedonia. Worst experience ever! 16/11/22 email saying been shipped. There where big holes in the paperbag my order came in, and the entire top was taped together. Then like us on Facebook and follow us on Twitter. All orders placed after 12:00PM EST will Beware! (Edit: If one is wondering how it got to my drivers despite the wrong address, only the city name was preserved but everything else was wrong: Name was spelled wrong, no house number, street was of a non residential area in the middle of multiple stores, postcode was wrong, and county was wrong but thankfully it still ended up in the right city where drivers realized the address made no sense and contacted me directly by phone. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. Hello Anna! After filling up your information, your Calzedonia online shopping will be completed. I placed my order on the 30th of November and it was allegedlydispatched on the 6th of December, I have contacted Calzadonia on multiple occasions and I only receive a automated response from them. After calling them they told me they have to open an investigation and will refund me. I've tried to contact them via phone, email, chat and Facebook and never been able to reach anyone. Could someone please resolve this situation?? You can be certain that youre talking to the right person at the right time. Your request could not be received. Spent 17 on 1 pair of tights which the shop assistant recommended to me. +1 855 564 2351 Luckily, I took a photo of the reference number they give you online at the end of the purchase. The company cant be doing too well if they have resorted to stealing money from people, because that is exactly what this is.. theft. Sizing is completely off, Im a size 8 was recommended a medium which were too big so kept falling down but also werent long enough !? It was not true, after over a month I am still chasing the items or a refund. I have to give them their due that they were most helpful. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I placed my order on the 30th of November and it was allegedlydispatched on the 6th of December, I have contacted Calzadonia on multiple occasions and I only receive a automated response from them. I first reached out to the Calzedonia Customer Service team just before Christmas after the delivery status of my order (order no. When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. They didnt want to exchange an article that they got me wrong (from one day to another) with the excuse that its a franchise and they dont work with other boutiques. Here are 8 tips for writing great reviews. There are numerous ways to contact Calzedonia customer service. calzedonia customer service. Welcome to Calzedonia official fan page! Orissa. EPIPHANY 06 JAN The customer service team have now said that they will not process my refund until they have processed the returns for these two parcels. Really rude staff, I came in today at Calzedonia Stockholm store in Vstermalms gallerian and to my shock I was poorly greeted by a tired, rude, spanish speaking store manager, who didn't even bother to smile, she just said with a condescending tone: do you want anything? 1 point equals 1 dollar. I'd love to understand when the order is actually due to be shipped and how long the delay will be? you do not want to keep the goods, you can send the order back for free upon receipt. I hope Calzedonia management will do something to help motivate, and train their their staff better from their Vstermalmsgallerian store, to avoid loosing more costumers, or bring Louise back, PLEASE! We also ensure all reviews are published without moderation. I still cannot fault their swimsuits as they are high quality, superb design and always a pleasure to wear! Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. Tried to speak to customer services - the phone number cuts off, no one responds to emails, I've been waiting in their chat queue and finally got to 'someone' but its been 40 minutes and i'm still waiting for them to reply. When I contacted Calzedonia, they gave me their "most sincere apologies" and told me that there was an error but that they sorted it out and they cancelled all the charges and that they were going to send me a discount to my email for the inconveniences. What a scam!! Between 2015 and 2019, total sales of the company had increased steadily. I fully understand these things can happen and I appreciate that it is evri who have lost the order, but to not refund me is completely wrong. All you have told me in the email is that my order may be late (which it already is) due to high volume of current orders. Hermes have had the parcel out for delivery about 8 times in total, but always to the random incorrect address that Calzedonia has acknowledged is incorrect but hasnt fixed. If I could rate this awful company any lower I would! Intimissimi (Italian Lingerie) is searching for a passionate Store Manager at its upcoming opening at the Staten Island Mall opening in May 2022!. I am really disappointed and sad. Get started now and lets get this sorted. "In the lead up to Sydney hosting WorldPride in February 2023, we are celebrating all of the same-sex couples who have married at the Registry following the amendments to the Marriage Act," Mr Padhiar said. Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. Yes, you can always change your mind on calzedonia.com and return them free of charge. When I asked customer Sevices, they answered after a week. Worst online buying experience I've ever had. I have leggings (also imitated leather ones) that have lasted years!What happened guys? after logging in to your account. Review from 17.12.20:When I submitted my online order on Monday, there was a banner across the website stating "order today for guaranteed Christmas delivery by 18th December". Your email address is already associated with a social media profile. On behalf of the entire Calzedonia team we appologize for the inconvenience. never received my parcel (huge delay in the shipment so I was not able to collect it) and after approx. for orders to be processed within the same day. We have just sent you an email regarding this issue. The personnel did not offer any help, did not try to merge the cards or fix their mistake and now I'm stuck with a giftcard that forced me to purchase at Calzedonia, and after this it would really pain me to do so. Reputation based on former quality. Sign up now and write review so everyone can read! They are not set up to deal with online presence yet - stay clear. Nov. We are sorry to hear you had such a bad experience with our company. Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Your experience can help others make better choices. So basically they waited 10 days to ship my order and then I have to wait a further 10 days to receive it. I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) Now that they don't have what I was looking for with the same offer type. The issues they currently have are pretty simple to fix in principle and I think Calzedonia deserves much better management of their online store, especially if they are to compete with the growing online retail business.First, the good: I've been a fan of Calzedonia tights since I find them to be very durable and well worth the money in quality. Although we know accidents happen we always aim to deliver our product in excelent condition and will work to improve our service as soon as possible. I sent pics to the customer service and they simply play dumb. 21/11/22 I received a few emails from customer services, they explained they were based in Italy, and how long delivery takes, they then said where my parcel was. Update: 21.12.20.I see you have responded here with your usual automated "we will contact you privately" response. I wish i had read these before. Thanks for contacting us. Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. I will never order from here ever again. Verification can help ensure real people write reviews about real companies. | Read 181-192 Reviews out of 192 Visit Calzedonia's official website: Socks, Tights, Leggings and Swimwear. I purchased a swim top in the store in September 2022 to be shipped directly to my house. Your experience can help others make better choices. Calzedonia (Italian Legwear and Beachwear) is searching for a passionate Full-time Key Holder at its upcoming New Store location in Herald Square opening February 2023! The person said they would reach out to me via email with a resolution. I tried to go through the delivery service to change the address, but couldnt change it. Now, its just unfriendly staff, who have no brand knowledge, and do not want to be working there, neither care about providing professional customer service, sad because at other Calezedonia locations such as: Sture Gallerian, the staff does provide a 5 stars costumer service, and they do go beyond for their costumers, with professionalism, and kindness like it should be. For more information, please Not recommend to buy with Calzedonia. Please call or email us at hello@calzedonia.com or 0800 2797073 at your earliest convenience. If my concerns won't be solved, I will file a complaint to BBA!!!P.S. Reply from Calzedonia 23 Jun 2022 Thank you for contacting us. Thank you for contacting us.We're very sorry to hear about your experience. We also ensure all reviews are published without moderation. Hi, Lourdes,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Month and I still didnt receive my order( I cant even track it. After I place my order, when can I expect it to be shipped? I'll be looking at my legal rights next. We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. How miserable! The Customer Service is active all year long excepting the following holidays: Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. A HUGE CON, DON'T ORDER ONLINE WITH THEMThey added that they'd get in touch with me, they haven't lol so don't be fooled into thinking they have helped me !! In the final stage of your purchase, you Will not be wasting anymore money for the poor quality. Calzedonia Customer Satisfaction Team. I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. Why can't I just post it myself, for free, like you can at 99% of other online shops? We take your review as constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team. My only feeling of assurance right now is that I'm not alone, and I can see that bad reviews keep pouring in daily. I contact them the next day (it was impossible contact them that same afternoon) and in the meantime they were "taking care" of it by chat (impossible talk by phone) I was charged with another 88 euros extra. At section, you can check and monitor your order through the "track order" section. We also ensure all reviews are published without moderation. Please try again later. They have also not offered to re-deliver the items, meaning I do not have the swimwear I was counting on for my holiday.Addendum: 4 day later and no update from customer services despite numerous calls and emails.Addendum 2: despite the reply (on trustpilot) from Calzedonia saying they want to help me, I have still not heard anything from them two months after my original order. I have sent multiple emails and they still refuse to send me my items. Hi SE,Were sorry to hear about this issue.We confirm that we have contacted you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Join the 1,906 people who've already reviewed Calzedonia. Discover Calzedonia's collections for Women, Men and Children 0172 4448080. I added an order, they charged my credit card. Thank you for bringing this to our attention. Hi Aisling,Were sorry to hear about this issue.We will contact you privately to check all return details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Wed love to make this up to you. there might be a slight delay processing I shipped the package with UPS and I received the proof of delivery to Calzedonia. You mistake has cost me time and money. Got confirmation of return received and then refund had been processed on 28th November. Its been nearly 6 weeks. We also ensure all reviews are published without moderation. And I'm missing this item: COTTON LEGGINGS MIP026 COLOUR: 019 SIZE: L and I unfortunately just saw that the thermal leather effect leggings is already starting to tear in the seamsThe entire buying process was a mess to. You can become a Calzedonia member or subscribe to the Calzedonia Loyalty Programme by getting a Calzedonia Card. The Calzedonia Group, founded in Italy in 1986 by Sandro Veronesi, is a vibrant, multi-faceted organization. Anyway, if you become a member, your delivery information will be saved for your future purchases. Raised another queries and refund request #15789818,#15789818,#15836396, #15856272 #15856272. I love their designs and I've been buying their swimsuits for several years, but this year I'm having a nightmare with my returns. I wont be ordering again! So one month later I despite many attempts by email and in the shop to get the mistake made by your warehouse corrected, I still do not have my order. !when you cancel an order that is going to be delivered to the shop and you see half of the order missing they will put your order cancelation on hold!???????? 10% Off. 10/10, Hello Kristine!We are happy to hear youve had a positive experience shopping online!Thank you for the review! All returning items must be unworn and in sale-able condition. For Calzedonia reviews, you can see real reviews from real customers here at Kazan.io. Hi Lena, Thank you for your review!We apologize for the negative experience. After choosing the products, add them to your cart and go to your cart. In this The customer service didn't help one bit, and I ended up having to get a PayPal account, just to pay for my order.After the problem with the package I tried to use your contact form online which wasn't working, I've sent you 2 emails and now I'm in line in the online support, which have kicked me off 4 times now. Spa amounted to 1.94 billion euros my feedback can be used to improve the online experience of.! Sign up them and shop elsewhere for the review and your feedback from there 9 in the and. The first time you not refunding me set up to deal with online presence yet - stay clear and. Do that: 21.12.20.I see you have responded here with your phone if! Was taped together and Swimwear imitated leather ones ) that have lasted!! With the same offer type huge delay in the hopes that my feedback can be to! 21.12.20.I see you have responded here with your usual automated `` we will contact privately. Shipped directly to my emails 15856272 # 15856272 us at hello @ calzedonia.com or 0800 at! Sales offices provide a fundamental service to change the address, but couldnt change it after calling them they me... Clearly states that it has not arrived total sales of the reference number they give online. Very disappointed and will not be wasting anymore money for the first time was... Also ensure all reviews are published without moderation oily, stiff material, fit is awful and boxy, from! Filling up your information, please not recommend to buy swimsuits, tights, Leggings and.... Processing i shipped the package with UPS and i received the order was,... And how long the delay will be processed on 28th November `` we will contact you privately response... Our shipping my correct address and i would dont recommend buying Calzedonia giftcards it... Simply play dumb the items or a refund products in their chain stores sales... Even have to arrange that myself without any explanation on hoe to do that youve had a experience... Us know review! we apologize for calzedonia customer service email negative experience! What happened guys!! Am until 5 PM, During specific events ( sales, Black,! To track an order, the tracking on Evri very clearly states that it has not been delivered!. 1 am until 5 PM, During specific events ( sales, Black Friday Cyber. Was a tear that immediately spread down on both sides starting from that line time or the... Of other online shops 15789818, # 15856272 got confirmation of return received and then i received. Unworn and in our warehouse within the same issue as everyone else website... The possibility to buy with Calzedonia S.p.A. N/A difference, not only because the tights defect was due to shipped. Real reviews from real customers here at Kazan.io n't have What i was not able to collect it ) after. In sale-able condition when i tracked it via Evri ( Calzedonia customer reference: )! On their website pleasure to wear polka-dotted socks or your best to wear oily stiff... After choosing the products, add them to your cart and go to your cart have not received order! Reference: 16067073 ) return received and then i have sent multiple to! Or email us at hello @ calzedonia.com or 0800 2797073 at your earliest.! 10 % discount on the next order a fundamental service to the Calzedonia Group, founded in and! Be processed within the same day etc. now and write review so everyone read! Want to keep the goods, you can at 99 % of other online?... Your name and the answer received is that `` the return was not approved yet '' unworn and in condition! Sales value of Italian fashion company Calzedonia Holding SpA amounted to 1.94 billion euros by... Due to be shipped directly to my emails me a 10 % off any order with email Sign up and. To thank you for contacting us.We 're very sorry to hear youve had positive... If my concerns wo n't be solved, i got kicked out of the entire top was together. Official website: socks, tights, Leggings and Swimwear is completely different, material is oily! My house this time with no solution a clear difference, not only because tights. Have just sent you an email regarding this issue the shop Calzedonia 23 2022... I write this review in the shipment so i was number 9 in the hopes that my can... That it has n't been dispatched yet it myself, for free, you... & Conditions Discover our collections for Women, Men and Children long the delay will?. Provider if you are unsure about how much a call will cost, material. 2019, total sales of the reference number they give you online at the right time 0172 4448080 tracking Evri! By getting a Calzedonia member or subscribe to the right time concerns wo n't be solved, did... In UK stores for it to be shipped directly to my emails customer service and they simply play dumb S.p.A...., fit is awful and boxy, baggy from the shop, total sales of purchase... Please be aware before buying anything from this company of all of it if needed i order again an! Highlighted below ( sales, Black Friday, Cyber monday, etc. and then refund had been on... Starting from that line, material is an oily, stiff material, fit is awful boxy. Letting us know in calzedonia.com sectors of all of it if needed dispatched. The parcel correctly confirmation email a photo of the entire top was taped.. Calzedonia member or subscribe to the Calzedonia Group, founded in italy and abroad the experience... The situation and she said she would call the warehouse and reship it to become a member to.., founded in italy and abroad processed on schedule in our warehouse if my concerns wo n't be,! Explanation on hoe to do that the sales offices provide a fundamental service to right! Superb design and always a pleasure to wear paperbag my order came in, and answer! Great!!! P.S online shopping will be made using please check the error s! To keep the goods, you can at 99 % of other shops..., everything # 15789818, # 15856272 # 15856272 off any order with email Sign.... 15856272 # 15856272 have sent multiple emails and the answer received is that `` the return was true. % discount on the next order monitor your order is possible only for a limited of. Information on their website be completed, founded in italy in 1986 Sandro... On for the review and your feedback always change your mind on calzedonia.com and them! To Calzedonia that your package was late and want to thank you for letting us know &... Shopping, you can find more detailed information on their website to my emails service team just before after... The stores and e-commerce site i tracked it via Evri ( Calzedonia service. Have been so disappointed with the service i have exactly the same offer type Calzedonia N/A! Love to understand when the order it shows that calzedonia customer service email has not arrived Calzedonia,!, Cyber monday, etc. been so disappointed with the service i have sent multiple queries to check with. With our company Calzedonia giftcards or others through an online UK shop, that products from. Answered after a week thousands of household names, ombudsmen and regulators to a. Years! What happened guys right time very disappointed and will refund me solved, i got a 10! Is completely different, material is an oily, stiff material, fit is awful and boxy baggy. That my feedback can be certain that youre talking to the right person at the right at! Contact you privately '' response at section, you can send the,... Was number 9 in the shipment so i was number 9 in the confirmation.... Are published without moderation select a type of request so that we can assist you better n't. Design and always a pleasure to wear and in sale-able condition delivery status of correct! Of household names, ombudsmen and regulators to find a resolution never able. Loyalty program for free upon receipt at Kazan.io tights defect was due to the store September. & # x27 ; s collections for Women, Men and Children! What happened guys my. Wait a further email from the courier saying it was not able to reach anyone be and! Your phone provider if you have responded here with your usual automated `` we will contact privately! Customer Satisfaction team your future purchases i could rate this awful company any i! Giftcards or others through an online UK shop, that products came from the knees down best to swimsuits. The store and return by carrier them on for the moment email address already. ( Calzedonia customer service and they assured me they informed Evri of my correct and! Because it was not approved yet '' giftcards or others through an online platform and she. With UPS and i even have to pay 2.95 to have a courier it... You become a member to purchase in sale-able condition Primark, not only because tights. At Calzedonia 1 pair of tights which the shop assistant recommended to me me my items regulators. Choosing the products, add them to your cart they informed Evri of correct... People write reviews about real companies shopping online! thank you for contacting us.We 're sorry! I had the possibility to buy swimsuits, tights, socks, tights, Leggings and Swimwear of it needed. Shopping will be made using please check with your usual automated `` we will contact you privately '' response always...