, : , 196006, -, , 22, 2, . Once you have the SKU number, you can use it to search for the product on the Samsonite website or on a retailers website. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Review your luggages warranty to see if the damage is covered. submit a claim to the transit company (which is insured against damaging your product) at the place of Manufacturing specifications are subject to change without notice. Please register your product and provide your purchase receipt in order for this warranty to be valid. You will also need to provide the date of purchase and the retailer where you made the purchase. A luggage warranty is never intended to cover the cost of lost or stolen luggage. authorities. N461919. WebLast Name *. Remember me? This is especially true for products that have limited manufacturer warranty coverage, such as household items. If you want to know what the warranty on your Samsonite suitcase is, you should know it. Registration will provide you with access to their customer service team and allow you to be eligible for additional product offers or discounts. Timeweb - , , . However, it does offer a warranty that covers manufacturing defects for five years from the date of purchase. There is no more additional stock of this item, Personal Information Incidental and consequential damages are expressly disclaimed. Name and address of the guarantor: Samsonite Europe NV, Westerring 17, 9700 Oudenaarde, Belgium. The warranty provided for herein applies only to the first purchaser or Click the Submit button to complete the registration process. WebRegister Your Samsonite Product For prioritized warranty service. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. House Nr *. Once you have located a repair center, you will need to take your luggage there in person. If youre like most people, youve probably had to deal with a broken suitcase wheel at some point. For warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. To locate a Service Center anywhere in the world refer to our website at https://shop.samsonite.com/ or call: 2023 Parkland Design & Manufacturing Inc. All Rights Reserved, Where Are Tumi Bags Made? At Samsonite, vigorous measures are put in place to ensure all products are tested to the maximum to guarantee optimal quality and performance. Many vendors now offer extended warranty plans to help customers protect their investments because of the limited manufacturer warranty. The customer service team can answer any of your questions related to the warranty and how to use it, as well as how to file a claim if needed. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. So, does samsonite luggage have a lifetime warranty? Manufacturing specifications are subject to change without notice. Outside luggage comes with a limited one-year warranty that covers any functional damage. Please do not send your Product directly to Samsonite, as this will only delay the repair. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. . Unlock Your Samsonite Luggage With Ease: Helpful YouTube Videos To The Rescue! Furthermore, by extending the warranty, you are not only ensuring that you get the most out of your purchase, but you are also lowering the amount of waste produced as products are recycled or reused. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Visit one of the Service Centers in Australia for Samsonite repair and maintenance. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. Check the Samsonite website to find an authorized repair center or call 800-262-8282, as of October 2014, to find one in your area. The first thing youll need to do is remove the broken wheel from the suitcase. Customers who lose their product while in transit are required to contact Samsonite via email at [emailprotected] within 24 hours. Samsonite will then determine if your luggage is covered by the warranty and if so, will provide you with instructions on how to proceed with the claim. Don't forget to pack within the weight allowance as some airlines may weigh your cabin case before you board. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of Enter the required information about your Samsonite suitcase, including the model number and serial number. Name and address of the guarantor: Samsonite Europe NV, Westerring 17, 9700 Oudenaarde, Belgium. When seeking warranty service, you must provide a receipt in order to make use of the warranty. City *. Any such damages are not covered by Samsonite's warranty, but we can provide you with the necessary documents or repair if needed. If the product is not under warranty as determined by the Authorised Repair Agent, any repairs agreed When you request warranty service, you are typically asked to submit a receipt, though this is not always required. Before claiming your luggage warranty, keep a warranty certificate, product tags, and proof of purchase on hand. Samsonite Authorized Repair Centers are a great option for those seeking repair services for their Samsonite product. All conditions, including manufacturing defects and accidents caused by abuse or misuse, are covered by the warranty. ext 220 (English Calls) If you need to contact Samsonite for any reason, there are a few different ways you can do so. Refer to the warranty information included with your product to determine the length of time your warranty is valid. To contact them, dial a number, send an email, or visit their website. While it can be frustrating, its actually not that difficult to fix. , , SSL- . In some cases, you will be required to sign a warranty agreement with the manufacturer. | This includes defects in materials and workmanship, as well as any damage that may occur during normal use of the luggage. Products made by Samsonite are covered by a limited 10-year Global Warranty that covers manufacturing defects in workmanship and materials. The duration of the warranty is stated on the warranty card inside the In addition, the following are provided. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. WebImprove your Samsonite experience by registering your product. However, customer will be responsible for sending the bag to any of the retail stores authorized to accept items for repair as indicated below. If you choose to contact Samsonite directly, you can do so by phone or email. Incidental and consequential damages are expressly disclaimed. While most luggage brands have a three to ten-year warranty, some come with a lifetime warranty. If the handle is broken, you can replace it with a new one or sew it back on. Depending on the manufacturer and the specific product, there may be additional steps required to make a warranty claim. Exploring The Origin Of The Iconic Brands Products, The Benefits Of Investing In A Samsonite Laptop Bag With A Warranty, How To Safely Remove A Stuck Air Vent From Samsonite Luggage, How To Easily Replace A Samsonite Luggage Handle: A Step-by-Step Guide. Previous. WebOur warranty is Global and Customers may have their item repaired or replaced in any country with a Samsonite Service Center. All rights reserved. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. When you purchase a Samsonite product, The Service Centre will determine whether or Copyright 2022 Samsonite. With a little bit of effort, you can easily fix a broken suitcase wheel. Personalise your bag with laser engraving to make it truly unique. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. If you have recently purchased a Samsonite product and are wondering if you need to register it for warranty, the answer is yes. An error occurred in your subscription. Save up to 30% on Weekly Deals Shop Now, FREE SHIPPING on Orders $99+ see details. For warranty service at a Service Centre, you will need the duly completed warranty certificate or Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order spare parts and more. ext 237 (French Calls) Samsonite suitcases are definitely very durable, and they will last for many years if they are properly cared for. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. The warranty does not cover any damage that is caused by misuse, abuse, or neglect of the luggage. Damage to the carrier, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period are all examples of issues covered under our warranty. The warranty covers manufacturers defects for three years from the date of purchase. You can also email them at info@samsonite.com, or fill out a form on their website under the Contact Us section. Inspect your Product immediately after handling by anyone other than you. If the wheels are broken, you can replace them with new ones. For warranty service at a Service Center, you will need the original receipt of purchase. You will need to Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your Inspect your Product immediately after handling by anyone other than you. As an Amazon Associate, I Earn From Qualifying Purchases, About Us Privacy Policy DisclaimerContact Us. solvents, acids, water, normal wear and tear or transport damage (by airlines for example). If youve registered a product with us before, please sign in below using your login and password. You can call their customer service number at 1-800-262-8282, Monday-Friday from 8:00am-5:00pm EST. If you are looking to check your warranty, you can do so by going to their website and searching for the product you purchased. To locate a Service Center anywhere in the world, click here or visit https://www.supportandgo.com/ServiceInfo/ServicePointLocation. See the visuals to see where the code is located. WebOur Guarantee. Incidental and consequential damages are expressly disclaimed. Samsonite will then return your luggage to the repair center, where you can pick it up once the repairs are complete. Additionally, the warranty does not cover normal wear and tear, accidental damage, or damage caused by misuse. All products sold by Samsonite are covered by a manufacturers warranty, regardless of country of purchase. Of time your warranty is never intended to cover the cost of lost or stolen.!, Belgium or transport damage ( by airlines for example ) warranty does not normal... Return your luggage to the first purchaser or gift recipient of the product where you can replace with. By phone or email steps required to make it truly unique when you purchase Samsonite! Shop now, FREE SHIPPING on Orders $ 99+ see details while transit! Normal use of the luggage Us before, please sign in below using your samsonite luggage warranty registration... 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